We want you to shop with complete confidence. If your order isn’t quite right, our team is here to assist.
Eligibility
Returns or exchanges are accepted within 7 days of delivery. Items must be unused, unwashed, undamaged, and in their original packaging, with tags and proof of purchase intact.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and clear video, along with photographs. Once verified, we will arrange a replacement at no additional cost.
Change of Mind
For change-of-mind exchanges, the product must meet all eligibility requirements. Return and re-delivery charges may apply.
Non-Returnable Items
Sale, discounted, customized, altered, used, washed, or damaged products due to customer handling are not eligible for return or exchange.
Exchange Process
Contact our customer support with your Order Number and reason for exchange. Our team will guide you through the process. Exchanges are subject to product availability.
We reserve the right to decline requests that do not meet the conditions above. Your satisfaction remains our priority, and we aim to make every exchange simple and seamless.
